Exchanges and returns
Have you purchased a piece of jewelry and want to exchange/return it? No problem !
We will allow the exchange of jewelry purchased on the site if the jewelry is not used at all and the original label is attached to it.
In the case of returning jewelry:
Website credit - can be refunded up to 30 days and receive a website credit without validity
Financial credit - it is possible to return up to 14 days and receive a credit for the means of payment with which the transaction was paid (minus 5% of the cost of the item as per the law).
The credit does not include the shipping fee
*In case of cancellation of a transaction that has not yet reached the customer, the amount will be deducted by 5% according to the law.
Any credit will be transferred to the credit card on which the order was made only, and in accordance with the schedules and procedures* of the credit company.
*No monetary credit will be given for products for which no monetary consideration was received, such as promotions or gifts.
*Purchases made with a gift card will be returned as a credit to the site only.
*It is not possible to make a refund for direct cards, owners of direct cards are entitled to a credit on the website only.
*Jewelry from the "Sale" category can be returned up to 14 days after receiving it
Contact customer service
Please fill out the return form you received
Can be sent via:
We will send you a courier who will collect the return from you at a nominal cost of only NIS 25
By registered mail
in order to allow tracking of the package, we recommend not to send by regular mail
Address for shipping returns
Danon Jewelry Ltd.
84 Derech Ben Zvi, Tel Aviv, Panorama Building, 5th floor, room 503